Article 1 – General
Article 2 – Confidentiality and safety
One of our key principles is to respect the private lives of our clients.
We consider all your details as confidential.
During the collection, use, and processing of these details, confidentiality and safety will be safeguarded at all times.
Article 3 – Personal details
We store details that we mainly receive from you via email, contact form, registration form, quotation, offer, order receipt, agreement or contract, or via third parties and which can include your surname, first name, address, contact details (email address, phone number, social media accounts) and, when necessary, details about your organisation (e.g. CBE/company registration number, VAT number, name of your bank and bank account number).
We also store details related to your participation in our events, commissions we carry out on your behalf, and the agreements and contracts.
We may also store other details as they are disclosed to us when you use our website or online environment (such as cookies and surf details).
We do not request information about you from third parties.
Article 4 – Data retention
We store your details in a data register or address file that is managed by us.
We only store and process your details during the period that we deem to reasonable and necessary to carry out our commissions and to achieve our goals.
Article 5 – Use of data
We only use your details within the framework of our commissions to deliver our services in the best possible manner, to meticulously carry out the signed agreement or contract, for statistical analyses, to improve our services, for direct marketing, and to keep you informed of our activities and other news.
Article 6 – Sharing of data
We will not sell, rent out, distribute, and commercially disclose your details to third parties.
Your details may be temporarily shared with third parties when the execution of a task that is not carried out by us requires this.
In rare cases, your details may be disclosed to third parties when this is required by court order or to comply with other compelling law or regulation. We will take all reasonable efforts to inform you of such an event beforehand, unless this is subject to statutory limitations.
In the event of a complete or partial reorganisation or transfer of our activities, your details may be transferred to new legal entities or third party that will entirely or partially take over our operational activities. We will take all reasonable efforts to inform you beforehand of the fact that we will disclose your details to the third party it concerns, although circumstances may arise in which this will not be technically or commercially feasible.
Under no circumstance do we accept any liability for direct or indirect damages resulting from an erroneous or illegal use of personal details by a third party.
Article 7 – Mailing lists and newsletters
You can unsubscribe for our mailing list and newsletter at any time and without stating reasons by contacting us directly.
Article 8 - Your rights
Insofar as your request is not in conflict with statutory regulations and obligations, you have the right to access, adjustment or rectification, deletion, and restrictive use of your details. To exercise one or more of these rights, you can contact us by email or post.
You also have the right to object against the processing of your details on serious and legitimate grounds or against the use of your details for direct marketing purposes.
Should you ask us for such an adjustment, we reserve the right to ask for a signed and dated request for adjustment, which also includes a copy of your identification document.
Such a request from your part needs to include a clear reason.
Should you refuse to disclose your details to us or if you requested us to delete your details, we may not be able to deliver certain products and/or services to you.
For other questions or remarks related to the processing of your details, please do not hesitate to contact us.