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General conditions

Article 1 – Scope of application

These General Terms and Conditions apply to all quotations, offers, every order receipt, and all agreements or contracts with regard to the products and services we offer.

These General Terms and Conditions apply to the exclusion of the general terms and conditions of the client.

Article 2 – Commissions

We reserve the right to refuse certain requests for commissions or orders without having to state reasons for doing so.

Article 3 – Offers

Our offers are indicative and non-committal. They will lapse after 30 calendar days unless they are accepted by the client.

Our offers will become legally valid as a contract as soon as the client has accepted the offer in writing.

Article 4 – Agreements and contracts

We can enter into an agreement or contract with the client as described in the quotation, offer, or order receipt.

We reserve the right to unilaterally terminate an agreement or contract at all times and without judicial intervention if the client is in a situation of bankruptcy, judicial composition, or when the client fails to meet the payment obligations.

Article 5 – Products and services

Our products and services are delivered as described in the quotation, offer, order receipt, or in the agreement or contract.

Our products or services are delivered within a reasonable period as stated in the quotation, offer, order receipt, or in the agreement or contract.

Article 6 – Events

Sending a completed registration form by electronic means is a valid proof of registration for an event and obliges the person who has registered to pay the participation fee, also in case of absence during the day of the event, annulment of the registration or withdrawal. Paid amounts cannot be recuperated. All legal remedies will be used to make sure the registered person pays the event's fee.

By sending a registration form, CALIPA Coaching is granted permission to use the registration details exclusively within the context of the registration form, for the follow-up and to contact the person registered.

The amount (price) for the event is due by electronic transfer no later than four days before the event takes place.

If one registers within 3 days before the scheduled event, the registered person has to forward a proof of payment to info@calipa.eu or bring it on the day of the event.

The registered person can only participate in the event after CALIPA Coaching has received the full amount (price) before the day of the event or when it has received a proof of payment.

In special circumstances, CALIPA Coaching reserves the right to accept cash payments on the day of the event.

In case of cancelation of a registration, CALIPA Coaching needs to be notified immediately via info@calipa.eu. The cancellation will not affect the obligation to pay the full amount.

Not participating in the activity does not entitle me to any refund.

In the event of CALIPA Coaching canceling an event, all registered participants will be notified by email without delay and all paid amounts will be refunded within 4 weeks after the scheduled event.

Article 7 – Questions and complaints

Questions regarding the delivered products, services, or invoice must be received by us in writing within five days after the invoice date.

On pain of inadmissibility, complaints regarding the delivered products, services, or invoice must be received by us by registered mail within seven days after the invoice date.

If we have not received any complaints in writing within the seven-day period after the invoice date, the client accepts the delivered products or services and the invoice, including the relevant conditions, without reservation.

Article 8 – Intellectual property

The delivered products or services will remain the property of CALIPA Coaching until all payment obligations have been met.

The client is not allowed to copy, reproduce, trade, or sell on the delivered products and service without our prior, express and written consent.

Article 9 - Prices

Unless agreed otherwise, prices charged for the products and services are stated on the quotation, the offer, the order receipt or in the agreement or contract.

Article 10 - Payment

Unless agreed otherwise in a quotation, offer, order receipt, or agreement or contract, the delivered products or services can either be paid by cash payment or transfer (if there is no invoice) or they are payable before the due date of 14 days after the invoice date.

If an advance payment is requested and agreed, we will commence our activities after this advance payment has been received.

Article 11 – Outstanding invoices

In the event of late or incomplete payment of an invoice, a first reminder will be sent free of charge via letter or email.

After the expiry of a period of 14 calendar days, a penalty clause may apply. The 14-day period begins on the third working day following the dispatch of the reminder (if the reminder is sent by post) or on the day of dispatch (if sent by email).

The default interest rate is 8%.

The fixed compensation is 20 euro if the outstanding balance is less than or equal to 150 euro; 30 euro plus 10% of the outstanding amount for the portion between 150,01 euro and 500 euro; and 65 euro plus 5% of the outstanding amount for the portion above 500 euro, with a maximum of 2.000 euro.

Article 12 – Confidentiality and privacy

We process the client’s details in accordance with the General Data Protection Regulation. For more information about the processing of personal data, we refer to our privacy policy.

Article 13 – Liability

We do not accept any liability for direct or indirect damages (such as consequential damages, loss of profit or savings, or damages due to interruption of business) for which we have not expressly established our liability in these terms and conditions.

In all cases, our liability will be limited to the amount of the stipulated or agreed price for the order it concerns (exclusive of VAT).

Article 14 – Force majeure

In the event of force majeure, we are not bound to meet our obligations and we can either suspend our obligation for the duration of the situation of force majeure or dissolve the agreement or contract definitively.

Force majeure is considered to be any situation that prevents us from meeting our obligations in part or entirely outside our will and control. Such situations include, but are not restricted to: strikes, unexpected traffic jams, accidents on the European roads, fire, interruption of operations, power outages, disruptions in (telecom) networks, connections or communication systems, and/or late delivery of products or services from suppliers or other contracted third parties.

Article 15 – Nullity and completeness

If one or more provisions stated in these General Terms and Conditions are at any moment deemed to entirely or partially illegal, null and void, or unenforceable for any other reason, then this/these provision(s) can be separated from these General Terms and Conditions while not affecting the validity and enforceability of the remaining provisions.